Support

Do you have a question about one of our products or services? Send support a note!

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Frequently Asked Questions

How to do I receive my digitally downloaded products?

Once checkout is complete, you can download your products (templates or self-guided career resources / toolkits) in one of three ways

Once checkout is complete- links are made available to download each of the purchased digital items
Soon after your purchase, you will receive an email from The Career Counter that contains links to download each of your digital products
Your If you created an account during checkout, you can download your products from your account page at any time.

How do I access my online courses?

All online courses are purchased at The Career Counter’s Teachable site. When you purchase your course, you will be prompted to create a teachable account. This will be your way to access your courses on the Teachable site and download any associated material.

What is your resume writing / formatting process

Step 1: Once you place your order, you will receive an email confirmation from The Career Counter
Step 2: We’ll send you a brief questionnaire to understand your background and goals. This will gather information about your work history and career aspirations. Return this to us plus a a copy of your current resume and the job description(s) of the roles you are considering.
Step 3: Once we have received all of your materials, we will start working on your requested products, which could include a resume and/or cover letter. You will receive your draft back within the amount of time advertised on our site at time of purchase, accounting for any rush orders. Please send us feedback or requested modifications.

How do I schedule a career coaching or interview prep session?

Step 1: Select your requested time on the product pages and select “Check Availability“. This will add the requested session to your cart. At checkout, no money is required while your coach checks to make sure they are available at the time you requested
Step 2: When your coach accepts your request, you will receive an email confirming the time and requesting payment. Follow the link and complete payment, prior to the session.
Step 3: Your coach will email you the phone number of zoom meeting number for your career coaching or interview prep session. After the meeting, your coach will follow up with a summary of your session and customized action plan.