Customer Support

Digital Products

How to do I receive my digitally downloaded products?

Once checkout is complete, you can download your products (templates or self-guided career resources) in one of three ways:

  • Once checkout is complete links are made available to download each of the purchased digital items
  • Soon after your purchase, you will receive an email from The Career Counter that contains links to download each of your digital products
  • If you created an account during checkout, you can download your products from your account page at any time.

How do I print and adhere my planner tabs?

How do I download and edit my resume templates?

Watch our step-by-step how-to videos which show you how to edit the templates in both microsoft word and google docs.


What is your resume writing process?

Step 1: Confirmation

Once you place your order, you will receive an email confirmation from The Career Counter

Step 2: Questionnaire

We’ll send you a brief questionnaire to understand your background and goals. This will gather information about your work history and career aspirations. Return this to us plus a a copy of your current resume and the job description(s) of the roles you are considering.

Step 3: Writing

Once we have received all of your materials, we will start working on your requested products, which could include a resume and/or cover letter.

Step 4: Review

You will receive your draft back within the amount of time advertised on our site at time of purchase, accounting for any rush orders. You will have the opportunity to send us feedback or any requested modifications to ensure you are 100% satisfied with your product

If you have a question about our products or services, please let us know!