Terms of Service

Guarantees

Resumes, coaching and our other career products are just one component of the job search process. We can not guarantee you that you will receive interviews or job offers as a result of using our services. There are numerous variables that come into play during the hiring process – such as, but not limited to, your suitability to the particular role, the quantity & quality of other candidates and performance during the interview process.

However, we will work hard to identify and highlight your skills to make you the strongest candidate for the particular role.

Digital Download Products

Money Back Guarantee – Digital Products

Here are The Career Counter, we stand behind our products and will work with you to find the right set of tools and resources to help you with your career. We offer a 30-day 100% money back guarantee from time of purchase on all of our digital download products.

This includes our resume template packages and career resources & toolkits.

How to download

All digital products can be downloaded in multiple ways

  • Once checkout is complete- links are made available to download each of the purchased digital items

  • Soon after your purchase, you will receive an email from The Career Counter that contains links to download each of your digital products

  • If you created an account during checkout, you can download your products from your account page at any time.

Online Courses

Money Back Guarantee – Online Courses

Here are The Career Counter, we stand behind our products and will work with you to find the right set of tools and resources to help you with your career. We offer a 30-day 100% money back guarantee from time of purchase on all of our online courses.

How to purchase and access your courses

All online courses are purchased at The Career Counter’s Teachable site. When you purchase your course, you will be prompted to create a teachable account. This will be your way to access your courses on the Teachable site and download any associated material.

Resume Writing / Formatting Services

We will work with you to update your resume until you are 100% satisfied. Once you accept your final product, the service is complete and there are no refunds.

Upon receiving your order, we allocate time in our schedule for the writing process to ensure we deliver quality document(s) within the timeframe promised. Once you submit your documents to us, all sales are final and non-refundable. If you change your mind prior to sending us your documents, we will provide a full refund. We also reserve the right to cancel a client’s project and provide a full refund at any time, for any reason.

Our writing process is naturally collaborative and you are expected to collaborate with your writer as required after placing your order. This involves providing all necessary information, responding to communications, and providing constructive and detailed feedback on your drafts in a timely manner. If your responses are delayed, we will not be held responsible.

Writing Process

Our writing process consists of the following steps

1) Place your order

Once you place your order, you will receive an email confirmation from The Career Counter

2) Send us your materials

We’ll send you a brief questionnaire to understand your background and goals. This will gather information about your work history and career aspirations. Return this to us plus an electronic copy of your current resume and the job description(s) of the roles you are considering.

3) Review your first draft

Once we have received all of your materials, we will start working on your requested products, which could include a resume and/or cover letter. You will receive your draft back within the amount of time advertised on our site at time of purchase, accounting for any rush orders, starting at the time all materials are received. Please send us feedback or requested modifications.

Revision Allowance

We’ve got a happiness guarantee policy. Your resume is finished when you’re 100% satisfied. However, it typically only takes on average one or two revisions to complete the resume rewrite process.

Revision Deadline

If you do not request revisions or provide feedback on a given document within 10 business days, that portion of your project will be considered finalized and will no longer be eligible for revision. At this point, we will complete and send you any outstanding deliverables, if applicable. Any additional changes requested after a project has been finalized will be subject to our hourly consulting fee .

We will work with you to accommodate reasonable extensions when extenuating circumstances arise, but we work with many clients and will reschedule your project based on our updated availability.

Writing Project Holds

To help us manage our company resources, your project will be placed on hold if you do not return your required documents within 14 calendar days of placing your order, which may result in a longer turnaround time once you contact us to restart your project.

If our published pricing changes while your project is on hold (between 30-90 days of placing your order) you will be liable for the price difference, which must be paid prior to restarting your project.

If your project remains on hold for over 90 days, your order will be considered forfeited and completed.

Document Accuracy

We do our best to ensure that all delivered products are completely free of errors. However, you are responsible for thoroughly proofreading all final drafts. We cannot be held liable for any losses incurred as a result of errors, omissions, false statements, or inaccuracies.

Turnaround Times

The turnaround times noted on the specific product pages are from the point at which we receive all of the source information we need to prepare your documents.

We cannot be held liable for any losses incurred as a result of our failure to meet expected turnaround times. We reserve the right to extend turnaround times as needed and will provide notice of such changes via email.

Hourly Consulting Rate

Any services that go beyond the scope of work as detailed on the individual product pages will be billed at our hourly consulting rate stated on the Hourly Career Services Page. We will obtain your permission before commencing any work billed at an hourly rate. Once the project is complete, we will inform you of the time elapsed, rounded to the nearest half hour.

Resume Review Services

We will work with you during our resume review process until you are 100% satisfied. Once you accept your final product, the service is complete and there are no refunds.

Upon receiving your order, we allocate time in our schedule for the review process to ensure we deliver quality document(s) within the timeframe promised. Once you submit your documents to us, all sales are final and non-refundable. If you change your mind prior to sending us your documents, we will provide a full refund. We also reserve the right to cancel a client’s project and provide a full refund at any time, for any reason.

Our review process is naturally collaborative and you are expected to collaborate with your reviewer as required after placing your order. This involves providing all necessary information, responding to communications, and providing constructive and detailed feedback on your drafts in a timely manner. If your responses are delayed, we will not be held responsible.

Review Process

Our process consists of the following steps

1) Place your order

Once you place your order, you will receive an email confirmation from The Career Counter

2) Send us your materials

Send an electronic copy of your current resume and the job description(s) of the roles you are considering.

3) Review your first draft

Once we have received all of your materials, we will start reviewing your resume. You will receive your resume edits / suggestions / corrections within the amount of time advertised on our site at time of purchase, accounting for any rush orders, starting at the time all materials are received. Please send us feedback or requested modifications.

Revision Allowance

We’ve got a happiness guarantee policy. Your resume review is finished when you’re 100% satisfied. However, it typically only takes on average one revision to complete the resume review process.

Revision Deadline

If you do not request revisions or provide feedback on a given document within 10 business days, that portion of your project will be considered finalized and will no longer be eligible for revision. At this point, we will complete and send you any outstanding deliverables, if applicable. Any additional changes requested after a project has been finalized will be subject to our hourly consulting fee .

We will work with you to accommodate reasonable extensions when extenuating circumstances arise, but we work with many clients and will reschedule your project based on our updated availability.

Review Project Holds

To help us manage our company resources, your project will be placed on hold if you do not return your required documents within 14 calendar days of placing your order, which may result in a longer turnaround time once you contact us to restart your project.

If our published pricing changes while your project is on hold (between 30-90 days of placing your order) you will be liable for the price difference, which must be paid prior to restarting your project.

If your project remains on hold for over 90 days, your order will be considered forfeited and completed.

Document Accuracy

We will provide ad hoc comments and suggestions so you can improve your resume. You are responsible for updating and thoroughly proofreading your final draft. We cannot be held liable for any losses incurred as a result of errors, omissions, false statements, or inaccuracies.

Turnaround Times

The turnaround times noted on the specific product pages are from the point at which we receive all of the source information we need to review your documents.

We cannot be held liable for any losses incurred as a result of our failure to meet expected turnaround times. We reserve the right to extend turnaround times as needed and will provide notice of such changes via email.

Hourly Consulting Rate

Any services that go beyond the scope of work as detailed on the individual product pages will be billed at our hourly consulting rate stated on the Hourly Career Services Page. We will obtain your permission before commencing any work billed at an hourly rate. Once the project is complete, we will inform you of the time elapsed, rounded to the nearest half hour.

Career Coaching / Interview Preparation Services

Any coaching sessions (career coaching or interview preparation) expire six months after the purchase date and any unused sessions after this date will be non-refundable.

Any completed career coaching sessions purchased as part of a career coaching / interview preparation order are non-refundable. Any unused sessions purchased will be refunded if the client and/or coach decides to terminate the coaching process for any reason.

Setting up a Career Coaching or Interview Prep Session

A session can be acquired via the following process

1) Request your session time

Select your requested time on the product pages and select “Check availability”. This will add the session to your cart. Check out normally through the cart / checkout process. At checkout, no money is required as this checks with your coach to make sure they are available at the time you requested

2) Pay for your session

When your coach accepts your request, you will receive an email confirming the time and requesting payment. Follow the link and complete payment, prior to the session.

3) Hold Session and receive post-session material

Your coach will contact you with a phone number of zoom meeting number to hold your career coaching or interview prep session. After the meeting, your coach will follow up with a summary of your session and customized action plan.

Cancellation Or Lateness

You must notify us at least 24 hours prior to your scheduled career coaching session if you are no longer able to attend for any reason. If you do not notify us and miss a session or are more than 15 minutes late, your session will be considered complete and is non-refundable.

General Terms

Right of Refusal

We reserve the right to refuse any order you place with us for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If we feel that your requested services may require more resources than standard, we will refuse your order and contact you at the email address provided at the time of your order. If possible, we will provide you with a custom quote for our services. Alternatively, we may offer to bill such services at our hourly consulting rate.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy

Intellectual Property Rights

The Career Counter is the owner or licensee of all intellectual property rights on this Site and all materials published on it. These works are protected by copyright laws and treaties around the world, and all such rights are reserved.

You must not use any part of the materials on our Site for commercial purpose without our permission. You may not reproduce any part of our Site in any format without our prior written consent including (content, images, and designs).

Contact Information

Questions about these terms of service or to request a refund should be sent to info@thecareercounter.com

Consent to Terms and Conditions

By accessing and using the Site, you consent to and agree to be bound by the terms and conditions set forth above